Soft Landings helps to solve the performance gap between design intentions and operational outcomes. This performance gap can emerge at any stage in a project:

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• at inception and briefing, where ambitions and requirements are set but may not be informed by experience and feedback from other projects

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• at design, where specific performance targets are set and regulatory compliance achieved, but those targets are neither re-visited nor reality-checked during detailed design

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• during construction, where budget shortfalls may compromise the best of intentions, and variations are made to the building and its technical systems that change how the building will be used

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• during handover, when commissioning and end-user training may be rushed or abandoned to meet deadlines

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• during initial occupation, where not enough support is available to occupants and the managers to ensure the building is set up for the long-term.