Soft Landings

Soft Landings helps to solve the performance gap between design intentions and operational outcomes. This performance gap can emerge at any stage in a project:

  • at inception and briefing, where ambitions and requirements are set but may not be informed by experience and feedback from other projects

  • at design, where specific performance targets are set and regulatory compliance achieved, but those targets are neither re-visited nor reality-checked during detailed design

  • during construction, where budget shortfalls may compromise the best of intentions, and variations are made to the building and its technical systems that change how the building will be used

  • during handover, when commissioning and end-user training may be rushed or abandoned to meet deadlines

  • during initial occupation, where not enough support is available to occupants and the managers to ensure the building is set up for the long-term.